The European Banking Authority (EBA) today published its final Guidelines on national lists or registers of credit servicers. Furthermore, the lists or registers should facilitate borrowers’ access to information on complaint handling procedures offered by competent authorities.

The Guidelines require basic information about credit servicers, such as their name and address and home Member State, as well as other useful information, such as whether the credit servicer is currently authorised to conduct services or to receive and hold funds from borrowers.

In addition, the Guidelines specify that the lists or registers should be accessible 24 hours a day, 7 days a week, on the website of the competent authority or another electronic tool; that they should not require the user’s prior registration as a precondition for access; and and that they should be free of charge. The Guidelines also set the deadlines by which Competent Authorities have to update the lists or registers, i.e. one week for regular updates and two working days for critical updates on the withdrawal of authorisation or the banning to receive and hold funds from borrowers.

Following the feedback received during the public consultation from July to October 2023, the EBA further clarified various provisions in the Guidelines and decided to introduce minor additional requirements, namely for the lists or registers to be downloadable and available in English.